Ell came to transcription after completing her degree in English Literature and Creative Writing at the University of Surrey. She has an educational background in both English Literature and English Language, giving her a broad range of experience in language and grammar usage. Ell also has an A level in Art and Design, which she makes use of when managing the UK Transcript Solutions blogs and social media accounts.

Ell is fully trained in proofreading and quality control, and always ensures transcripts are accurate and well-formatted before they are returned.  Her interests include art, reading, and double-checking odd song lyrics.